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Return Policy
At willowthreadco, we are committed to providing a reliable and transparent shopping experience. If your purchase does not meet your expectations, our return policy is designed to ensure a smooth and straightforward process.
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Return Eligibility
RETURN WINDOW
You may request a return within 30 days of receiving your order.
To qualify for a return, items must be:
✓ Unused, unwashed, and undamaged
✓ In their original packaging, including all tags, accessories, and manuals
✓ In a condition suitable for resale
Items failing to meet these requirements may be rejected.
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How to Submit a Return Request
To initiate a return, please contact our Customer Service team through one of the following methods:
💬 24/7 Online Chat
Available at the bottom-right corner of the site
📧 Email
Our team will provide detailed instructions and the designated return address.
⚠️ Important: Please do not return any items without authorization, as unauthorized parcels may not be processed.
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Return Shipping Costs
👤 Customer preference returns customers may request a return within 14 days of delivery(e.g., change of mind, incorrect size or color ordered): Customer is responsible for return shipping costs.
🏢 Our error returns ycustomers may request a return within 30 days of delivery(e.g., defective, damaged, or incorrect items): We will cover the return shipping fee.
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Refunds
Once the returned item is received and inspected, we will process your refund within 3–5 business days. Refunds will be issued to the original payment method only.
💡 Note: Processing time may vary depending on your bank or payment provider.
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Non-Returnable Items
Certain product categories are not eligible for return for hygiene and safety reasons, including but not limited to:
✗ Personal care items
✗ Underwear and intimate apparel
✗ Consumable goods
✗ Items marked "Final Sale" or "Non-Returnable"
Please refer to individual product pages for specific return restrictions.
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Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To ensure timely assistance, provide:
📋 Order number
📸 Photos of the product and packaging
📝 Description of the issue
Our support team will arrange a replacement or refund based on the situation.
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Order Cancellations
Orders can be canceled before shipment only. Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure.
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Our Commitment
We aim to handle every return request with fairness, efficiency, and transparency. If you have questions regarding our policy or need assistance at any stage, our support team is always available to help.
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